Eligibility
Because we ship directly through international fulfillment partners, we're unable to accept change-of-mind returns. We offer a refund or replacement only when, within 30 days of the delivery date:
- the item arrives damaged or defective,
- the item received is significantly different from what you ordered (wrong item, wrong size/color due to our error), or
- tracking shows the item as lost and it never arrives.
How to Request a Refund
No need to mail anything back. Email us at shopminicraft@outlook.com within 30 days of delivery with:
- your order number,
- a description of the issue, and
- clear photos or a short video of the item.
We'll review your request and respond within 2 business days with a resolution: a full refund or a replacement, at our discretion.
Approved Refunds
Once approved, refunds are issued to your original payment method within 10 business days (your bank may take longer to post it). If more than 15 business days pass with no refund, contact shopminicraft@outlook.com.
Not Covered
Change of mind, buyer's remorse, or issues reported after the 30-day window are not eligible for a refund.
Nothing in this policy limits any rights you have under the consumer laws of your country. For example, customers in the EU and UK may have a statutory right to cancel within 14 days of delivery.
Cost to You
There's no charge to you for a valid claim: no return shipping required, and no fees deducted from your refund.
Contact
Questions about this policy? Email shopminicraft@outlook.com or use our contact form.